Sales Policy – HiHotel

Effective Date: March 2, 2025

At HiHotel, we are committed to providing a seamless shopping experience for our customers. Please review our Sales Policy to understand our terms and conditions regarding purchasing, pricing, promotions, and order fulfillment.

1. Product Availability & Authenticity

  • All products sold at HiHotel are 100% authentic and sourced directly from authorized distributors and luxury perfume brands.
  • Product availability is subject to stock levels and may change without prior notice. If an item is out of stock after purchase, we will notify you and offer alternatives or a refund.

2. Pricing & Payment

  • All prices listed on our website are in USD ($) and are subject to change at any time without notice.
  • The final price at checkout includes product cost, applicable taxes, and shipping fees (if any).
  • We accept secure online payments via:
    ✔️ Major credit/debit cards (Visa, Mastercard, American Express)
    ✔️ PayPal
    ✔️ Other secure payment methods as displayed at checkout
  • Payments must be fully processed before orders are confirmed and shipped.

3. Promotions & Discounts

  • Promotional offers, coupon codes, and discounts are subject to availability and may have expiration dates.
  • Discounts cannot be combined with other promotions unless stated otherwise.
  • If a promotion ends before checkout is completed, the discount will no longer be valid.

4. Order Processing & Fulfillment

  • Orders are processed within 1-3 business days after payment is successfully received.
  • Once your order is shipped, you will receive a tracking number via email.
  • If an order cannot be fulfilled due to stock unavailability or other issues, we will issue a full refund or offer an alternative product.

5. Shipping & Delivery

  • We offer domestic and international shipping, with delivery times varying based on location:
    ✔️ U.S. orders: 3-7 business days
    ✔️ International orders: 7-14 business days
  • Customers are responsible for providing accurate shipping details. HiHotel is not liable for delays or lost shipments due to incorrect addresses.
  • Import duties, customs fees, and taxes for international shipments are the buyer’s responsibility.

6. Order Cancellation

  • Orders can be canceled before they are shipped. To request a cancellation, email us at info@hihotel.xyz as soon as possible.
  • If the order has already been processed or shipped, cancellation is not possible, and the customer must follow our Return Policy.

7. Fraud Prevention

  • To protect our customers and prevent fraudulent transactions, we may require additional verification for certain orders.
  • HiHotel reserves the right to cancel or decline any order that appears suspicious or violates our policies.

8. Contact Us

For any questions regarding our Sales Policy, feel free to reach out:

📍 Address: 3750 Garfield Road, Keuka Park, New York
📞 Phone: 309-633-4494
📧 Email: info@hihotel.xyz