Shipping Policy – HiHotel
Effective Date: March 2, 2025
At HiHotel, we are committed to delivering your luxury perfumes quickly, safely, and efficiently. Please review our Shipping Policy below to understand how we process and ship orders worldwide.
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is successfully received.
- If we experience a high volume of orders, processing may take longer. Customers will be notified in case of significant delays.
- Once your order is shipped, you will receive an email confirmation with a tracking number to monitor your shipment.
2. Shipping Destinations
We offer domestic and international shipping to most locations worldwide. However, some restrictions may apply based on local regulations.
✔ United States – Standard & Express Shipping Available
✔ International Shipping – Available for select countries (custom fees may apply)
If your country is not listed at checkout, please contact us at info@hihotel.xyz to check availability.
3. Shipping Methods & Estimated Delivery Times
Estimated shipping times vary based on location and shipping method selected:
- United States:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
- International Orders:
- Standard Shipping: 7-14 business days
- Express Shipping: 5-10 business days
🚨 Note: Delivery times are estimated and may vary due to customs processing, weather conditions, or carrier delays.
4. Shipping Fees & Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
💡 Free Shipping Offers: Occasionally, we provide free shipping promotions for select orders. Stay updated by subscribing to our newsletter!
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can track your package on the carrier’s website to get real-time updates on delivery status.
📦 If your tracking information has not been updated after a few days, please contact us for assistance.
6. Customs, Duties & Taxes (For International Orders)
- Customers outside the U.S. may be subject to import duties, taxes, and customs fees, which are not included in the product price or shipping cost.
- These fees are determined by the destination country and must be paid by the customer upon arrival.
- HiHotel is not responsible for any delays caused by customs processing.
7. Lost or Delayed Shipments
- If your package is delayed beyond the estimated delivery time, please check your tracking details and contact the carrier first.
- If the issue is unresolved, contact us at info@hihotel.xyz for assistance.
- We do not take responsibility for lost packages due to incorrect shipping addresses provided by customers.
8. Incorrect Address or Undeliverable Packages
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment. Please ensure that your shipping details are accurate before completing your purchase.
9. Damaged or Missing Items
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
- If an item is missing, notify us immediately, and we will investigate the issue.
10. Contact Us
For any questions regarding our Shipping Policy, feel free to reach out:
📍 Address: 3750 Garfield Road, Keuka Park, New York
📞 Phone: 309-633-4494
📧 Email: info@hihotel.xyz