Payment Policy – HiHotel

Effective Date: March 2, 2025

At HiHotel, we prioritize secure and convenient payment methods to ensure a smooth shopping experience. Please review our Payment Policy to understand the accepted payment options, processing terms, and security measures.

1. Accepted Payment Methods

We accept a variety of safe and secure payment methods, including:

✔️ Credit/Debit Cards – Visa, Mastercard, American Express, Discover
✔️ PayPal – Secure online payment with buyer protection
✔️ Apple Pay & Google Pay – For fast and seamless checkout
✔️ Bank Transfers (for large orders – contact us for details)
✔️ Other Secure Payment Gateways (as available on our website)

All payments must be made in USD ($).

2. Payment Processing & Order Confirmation

  • Once a payment is completed, you will receive an order confirmation email with your purchase details.
  • Payments must be successfully processed before an order is shipped.
  • If your payment is declined, please check with your bank or payment provider for more details.

3. Secure Payment Processing

  • HiHotel uses SSL encryption and secure payment gateways to protect all transactions.
  • We do not store your credit/debit card details. All transactions are securely processed by third-party payment providers.
  • If we detect suspicious activity, additional order verification may be required.

4. Currency & Exchange Rates

  • All prices on our website are displayed in USD ($).
  • If you are purchasing from another country, your bank may apply currency conversion fees.
  • We are not responsible for exchange rate differences charged by your payment provider.

5. Payment Issues & Failed Transactions

If your payment fails:
✔ Double-check your card details and billing information.
✔ Contact your bank or payment provider for authorization.
✔ Try using an alternative payment method.
✔ If issues persist, email us at info@hihotel.xyz for assistance.

6. Taxes & Additional Fees

  • Applicable sales taxes will be calculated at checkout, based on your shipping address.
  • International customers may be subject to customs duties, import taxes, and other fees, which are not included in the product price.
  • Customers are responsible for any additional charges required by their country’s customs authorities.

7. Refunds & Chargebacks

  • Refunds are processed according to our Refund & Return Policy.
  • If a refund is approved, funds will be returned to the original payment method within 5-10 business days.
  • Unauthorized chargebacks may result in account restrictions or legal action.

8. Fraud Prevention & Order Verification

To protect our customers and business, we may:
✔ Request additional identity verification for high-value or suspicious orders.
✔ Cancel or decline transactions flagged as fraudulent.
✔ Report fraudulent activity to the appropriate authorities.

9. Contact Us

For any questions or concerns regarding our Payment Policy, feel free to reach out:

📍 Address: 3750 Garfield Road, Keuka Park, New York
📞 Phone: 309-633-4494
📧 Email: info@hihotel.xyz